Cookie Policy
Effective: 12 May 2026 | v1.0
1. What Are Cookies?
Cookies are small text files placed on your device by a website. They are used to make websites function, improve efficiency, and provide information to website owners.
2. Legal Basis
Our use of cookies is governed by UK PECR, the EU ePrivacy Directive, and UK/EU GDPR. Essential cookies are placed without consent. All other cookies require explicit prior consent, manageable via our Cookie Consent Manager.
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
Essential for the Platform to function. Cannot be disabled. Includes: session cookies, security cookies, load balancing cookies. Legal basis: strictly necessary — no consent required.
3.2 Analytics Cookies
Help us understand Platform usage. We use privacy-friendly analytics that anonymise IP addresses. Includes analytics providers such as Plausible/PostHog. Data collected: pages visited, session duration, features used, error rates. Retention: aggregated data up to 24 months. Legal basis: Consent.
3.3 Functional Cookies
Enable enhanced functionality such as remembering preferences, language settings, and UI configuration. Legal basis: Consent.
3.4 Marketing Cookies
May be used for retargeting campaigns on third-party platforms. Legal basis: Consent.
4. Third-Party Cookies
Some cookies are set by third-party services including: Stripe (payment processing) — stripe.com/cookies-policy; customer support chat providers; YouTube (embedded help videos, if any).
5. How to Control Cookies
5.1 Cookie Consent Manager
Accept all, reject non-essential, or customise preferences. Change settings at any time via “Cookie Settings” in the footer.
5.2 Browser Settings
- Chrome: Settings > Privacy & Security > Cookies
- Firefox: Settings > Privacy & Security
- Safari: Preferences > Privacy
- Edge: Settings > Cookies and Site Permissions
5.3 Opt-Out Links
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Digital Advertising Alliance: optout.aboutads.info
- EDAA: youronlinechoices.eu
6. Cookie Retention Periods
Session cookies: deleted when browser closes. Persistent cookies: 30 days to 24 months (specific durations listed in Cookie Consent Manager).
7. Changes to This Policy
We may update this policy. Current version always at sertiq.app/legal/cookies.
8. Contact
Email: legal@sertiq.app